1. Who processes your data
This policy covers browsing our catalogue, sending inquiries and using the embedded map. The website operator and data controller is „MUSAN-N“ ООД, contact address: Valkovich village, Kardzhali Province. For privacy requests, contact info@musanbg.com.
2. Data we collect
The contact form collects your name, company, email, phone, selected region and inquiry. Your name, email and message are needed to reply. Do not submit sensitive information, payment details or identity documents. Hosting providers may log IP addresses, request times, browsers and requested pages for operation and security. Your cookie choice is stored in your browser with its date, version and permitted category.
3. Purposes and legal bases
We answer product and quotation inquiries and take steps at your request before a contract under GDPR Article 6(1)(b). Other business correspondence and website security are based on legitimate interests under Article 6(1)(f). Optional Google Maps uses consent under Article 6(1)(a). Applicable legal obligations relating to transactions are based on Article 6(1)(c). We do not use analytics or advertising tags, advertising profiling or automated decision-making.
4. Access and external services
Authorised staff handling correspondence can access inquiries. Hosting, email and technical support providers process data as needed for their services and applicable obligations. Competent authorities may receive data where legally required. If you allow Google Maps, Google Ireland Limited receives technical data and may use its own cookies and process data outside the EEA under its stated safeguards. External links open only when you choose them and are governed by the respective provider’s policies.
5. Retention
Inquiries are stored in the protected administration panel and, when successfully delivered, business email for the time needed to respond and continue correspondence. Contract-related documents are retained for applicable statutory periods. Data is deleted when its purpose ends and no other legal basis applies. Contact us for deletion or a case-specific retention period. Cookie choices are stored for 180 days; the necessary session cookie normally lasts until the browser session ends. Google determines the retention of its own cookies.
6. Your rights
Subject to the GDPR, you can request access, rectification, erasure, restriction and portability, and object to processing based on legitimate interests. Contact info@musanbg.com. We may ask for reasonable additional information to verify identity. We normally respond within one month; a permitted extension for complex or numerous requests will be explained. You may complain to Bulgaria’s Commission for Personal Data Protection (cpdp.bg) or another competent authority. Withdraw optional-service consent at any time through Cookie settings in the footer; withdrawal stops future map loading and does not affect prior lawful processing.
7. Cookies and updates
Our Cookie policy explains cookies and your controls. Changes are published on this page with an updated date. A material change to optional services requires a new choice.